Sentiment Analysis lets you address following areas of your business
about people, places, events..
Understand sentiment about your product
on social media and various channels..
Analyse feedback in real-time
from customer conversations happening in a call center or a messaging app..
Track how a change in product
or service affects how customers feel..
Track customer sentiment over time
and measure the trend..
to improve their service..
Below you can find sample reports generated using publicly accessible data for some known companies
It took us literally 10 minutes to generate each of below reports using our tools, please contact us to check what we can do with your data!
CX Report - Amazon 5 star reviews
Report contains analysis of 5 star Amazon reviews for randomly selected TV. Product link: https://www.amazon.com/TCL-32S327-32-Inch-1080p-Smart/dp/B07F981R8M/open report