Sentiment Analysis lets you address following areas of your business
about people, places, events..
Understand sentiment about your product
on social media and various channels..
Analyze feedback in real-time
from customer conversations happening in a call center or a messaging app..
Track how a change in product
or service affects how customers feel..
Track customer sentiment over time
and measure the trend..
to improve their service..
Sample Reports/ Usage examples
SentiHub.com - platform that uses our service to analyze product reviews
They monitor product reviews and periodically update their reportsgo to service
CX Report - Amazon 5 star reviews
Report contains analysis of 5 star Amazon reviews for randomly selected TV. Product link: https://www.amazon.com/TCL-32S327-32-Inch-1080p-Smart/dp/B07F981R8M/open report
CX Report - Blockchain
The report contains a small sample of tweets that mention Blockchain.open report
Emotion analysis on iPhone XR and Samsung s10
Contains emotion analysis comparison between iPhone and Samsung phones based on small Twitter sample data.open report
CX Report - Samsung Phones
The report contains a small sample of tweets that mention SamsungPhones.open report
CX Report - Tour operators
The report contains a small sample of tweets that compare the data of Thomas Cook, TUI UK and Virgin Holidaysopen report
Excel Add-In generated report
Sample report generated using our Excel Add-In on laptop reviewsdownload report