Negatives hidden under five-star Amazon reviews.
The star classification system is very helpful especially when potential customer wants to buy some product and does the research on different models or companies before making decision. Unfortunately, not always the five star system is reliable.Read more
Customer Satisfaction Comparison – Airbnb hosts.
Airbnb – the online marketplace that lets people rent their properties to guests. It helps six million people to find a place to stay on holiday every single year. There are a lot of properties that you could rent for your holidays but how to choose the right one ?Read more
Customer Experience Comparison - Tour operators.
Summer is coming and it is the best time to book a holiday. There are a lot of tour operators on marketplace but how to choose the right one ?Read more
Customer Experience Reporting – Samsung smartphones.
Customer experience (CX) is a customer’s perception and feelings caused by overall interaction with a brand, company, employee or a product. Why customer experience is so important?Read more
Creating word clouds using text2data’s Excel Add-in.
Word cloud is a visual representation of words used in a particular piece of text or series of texts. Tags are usually single words, and the importance of each word is shown with font colour and size. It is a splendid way to reveal the essential data.Read more