How to measure customer emotions?
Customer emotions can be detected not only from visual content like images or voice interactions but also from various texts; user feedback; emails; social media content etc.
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Language detection using custom classification model
In multilingual environment language detection becomes an important thing! Most of modern NLP frameworks use so called "text embedding" method where the text is being transformed..
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Negatives hidden under five-star Amazon reviews.
The star classification system is very helpful especially when potential customer wants to buy some product and does the research on different models or companies before making decision. Unfortunately, not always the five star system is reliable.
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Customer Satisfaction Comparison – Airbnb hosts.
Airbnb – the online marketplace that lets people rent their properties to guests. It helps six million people to find a place to stay on holiday every single year. There are a lot of properties that you could rent for your holidays but how to choose the right one ?
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Customer Experience Comparison - Tour operators.
Summer is coming and it is the best time to book a holiday. There are a lot of tour operators on marketplace but how to choose the right one ?
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