Sentiment Analysis lets you address following areas of your business
about people, places, events..
Understand sentiment about your product
on social media and various channels..
Analyze feedback in real-time
from customer conversations happening in a call center or a messaging app..
Track how a change in product
or service affects how customers feel..
Track customer sentiment over time
and measure the trend..
to improve their service..
Sample Reports/ Usage examples
CX Report - Amazon 5 star reviews
Report contains analysis of 5 star Amazon reviews for randomly selected TV. Product link: https://www.amazon.com/TCL-32S327-32-Inch-1080p-Smart/dp/B07F981R8M/open report